Return, Exchange & Refund Policy

1. Return Policy

• Returns are accepted only for products that are eligible under our return policy.
• Customers must request a return within 48 hours of receiving the product.
• Products must be unused, unworn, undamaged, and returned in their original packaging with all tags and accessories.
• Products showing signs of use, alteration, damage, or missing accessories will not be eligible for return.

2. Non-Returnable Products

The following products are generally not eligible for return or exchange:

• Bridal jewellery purchased for special occasions.
• Customised or personalised jewellery.
• Made-to-order bridal dresses.
• Altered or customised outfits.
• Products purchased during clearance or final-sale offers.
• Products damaged due to customer handling or misuse.

3. Exchange Policy

Exchange requests may be considered in the following situations:

• Incorrect product delivered.
• Manufacturing defects.
• Product received in damaged condition.

Customers must contact our support team within 24 hours of delivery with supporting photographs and an unboxing video. All exchanges are subject to product availability and inspection.

4. Refund Policy

• Refunds will only be processed after the returned product has been inspected and approved.
• Approved refunds will be credited to the original payment method or another mutually agreed payment method.
• Refund processing may take 5–10 business days, depending on the payment provider or bank.
• Shipping and delivery charges are non-refundable unless the return is due to our mistake or a confirmed defective product.

5. Rental Products

For bridal jewellery and bridal dress rental orders:

• Rental booking payments and advance amounts are subject to the cancellation terms agreed at the time of booking.
• Rental products must be returned within the agreed rental period.
• Customers are responsible for loss or damage beyond normal wear and tear during the rental period, subject to the rental agreement.
• Late returns may attract additional rental charges as communicated at the time of booking.

6. How to Request a Return or Exchange

To request a return or exchange, please contact us with:

• Order ID.
• Customer name and contact number.
• Reason for return or exchange.
• Clear photographs or an unboxing video, where applicable.

Our support team will review your request and guide you through the next steps.

7. Policy Updates

Haya Bridal reserves the right to update this policy when necessary. Any changes will be published on our website.