Delivery & Shipping Policy
At Haya Bridal, we understand how special your bridal moments are. We take great care to ensure that your bridal jewellery and bridal outfits reach you safely, securely, and on time.
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Customised, made-to-order, or specially prepared bridal products may require additional processing time.
- Customers will receive an order confirmation after successful placement.
2. Delivery Time
- Within Kerala: Approximately 2–5 business days.
- Other locations in India: Approximately 4–8 business days.
- Remote locations may require additional delivery time.
Delivery timelines are estimates and may vary depending on the courier service and location.
3. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout.
- Free shipping may be available on selected orders or promotional offers.
- Additional charges may apply for express delivery.
4. Order Tracking
Once your order has been dispatched, tracking details will be shared through SMS, WhatsApp, or email, wherever available.
5. Delivery Responsibility
Customers are requested to provide accurate delivery addresses and contact numbers. We are not responsible for delays caused by incorrect addresses, unavailable recipients, courier disruptions, or unforeseen circumstances.
6. Damaged or Missing Products
Please inspect your package upon delivery. If you receive a damaged, incorrect, or incomplete order, contact us within 24 hours of delivery with clear photographs or an unboxing video.
7. Bridal & Special Occasion Orders
Customers are advised to place bridal orders well in advance of their wedding or special occasion to avoid last-minute delivery issues.
For delivery-related enquiries, please contact us through our website, WhatsApp, or customer support email.
Thank you for choosing Haya Bridal. We are honoured to be part of your special moments.